Infrequently asked questions
While most customers purchase Troubleshooting Mac OS X based solely on the information provided elsewhere on this Web site, occasionally we receive e-mails from potential customers with questions about the book. Here we answer the following "infrequently" asked questions we have received about Troubleshooting Mac OS X:
We believe e-books, like Troubleshooting Mac OS X, offer the following advantages over printed books:
I purchased an earlier edition of Troubleshooting Mac OS X. Can I obtain a discount on the latest edition?
We do not offer free or discounted upgrades. The books require a massive amount of time and effort to produce, so much so that we cannot consider discounts, much less free updates. We keep our prices low so that new editions remain affordable. [Top]
We may publish future editions of the Troubleshooting Mac OS X series of books as new versions of Mac OS X are released. However, this depends on how well the current edition of Troubleshooting Mac OS X sells. The X Lab is a business: if publishing books like Troubleshooting Mac OS X does not prove to be sufficiently profitable, we may pursue other activities.
Furthermore, we never disclose nor "pre-announce" our plans for future products, nor do we discuss products in development. It is a common practice among companies to regard their product plans as confidential. If we plan to publish a new book or other product, we will only announce it when it is ready for sale. When you purchase one of our products, there is an option to be added to our mailing list. Customers who have requested to be on the mailing list are the first to be notified about new products. [Top]
No. The Troubleshooting Mac OS X books are distributed exclusively as e-books.
However, you can print all or part of Troubleshooting Mac OS X on your printer. Each e-book has full book-production values, including a detailed Table of Contents and Index. It should work well if printed, but the hyperlinks only work when using the e-book on your computer. [Top]
No. We believe the books are already a terrific value and very inexpensive. Furthermore, offering and managing educational discounts, including verifying student or educational institution identity, would significantly burden our limited resources. We have priced the books in the Troubleshooting Mac OS X series so that anyone who can afford a Mac can afford the book. [Top]
We have considered a reseller program from time to time, but have no formal plans for one at the present. If you are interested in being notified directly if we announce a reseller program, please contact us. [Top]
Apple just announced a new version of Mac OS X. Why should I buy the current edition of Troubleshooting Mac OS X?
Whenever Apple® Computer, Inc. announces a new version of Mac OS X, we evaluate the differences between the current a new versions once the new version is released. In past cases like this, our initial evaluation has generally shown that a good portion of the troubleshooting information in the current edition is applicable to the new version of Mac OS X. Obviously, a new version of Mac OS X will have features or bugs not addressed in a book focused on the prior version, but the books have "travelled well" when Apple releases a new version of Mac OS X.
Furthermore, much of the advice in the most current edition of the Troubleshooting Mac OS X series of books is timeless, i.e. independent of the version of Mac OS X you are using. Chapters such as "Backup and Recovery," "Organizing Information About Your Mac," "General Mac OS X Troubleshooting," "Hardware Testing," "Moving to a New Mac," and many others apply regardless of whether you are running Jaguar, Panther, Tiger, or future releases of Mac OS X.
Only you can decide if you will obtain value equivalent to the purchase price of the latest edition of Troubleshooting Mac OS X between now and any future edition we may publish, if any. Most customers who purchased prior editions have also purchased the latest edition. The value is there. For example, one call to Apple for technical support is $49.00 outside of warranty or AppleCare® support. Compare this to the price of the latest edition of Troubleshooting Mac OS X. [Top]
We are sorry to hear of your loss. The answer is: it depends...
We have instituted the policies above for the following reasons: