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In case you missed it...

Here are previously-published news items from your friends at The X Lab™.

Previous X-News

2010.06.12 New and updated X-FAQs
The X Lab is pleased to announce the following new and updated X-FAQs:
2009.03.20 Announcing Troubleshooting Mac OS X, Leopard® Edition

After months of work, Troubleshooting Mac OS X, Leopard Edition is now available.

Covering Mac OS X 10.5 Leopard exclusively, the latest edition of Dr. Smoke's comprehensive troubleshooting e-book is packed with new and updated information, including new chapters, new appendices, and plenty of high-resolution screen shots.

The price remains a superb value at US$19.95 for a single-user license, with download following the approval of your secure payment via credit-card or PayPal®.

You can also purchase Troubleshooting Mac OS X, Leopard Edition for delivery on CD or in a specially-priced combination of download and CD. Multi-user licenses are also available.

Click here to buy now or use the following links to learn more:

2008.10.19 New X-FAQ: Sharing an external drive between a Mac and a PC under Leopard®.
Our latest X-FAQ, "Sharing an external drive between a Mac and a PC under Leopard," discusses sharing external drives both physically and over a local network, including some suspected bugs in file sharing using SMB.
2008.10.11 New X-FAQ: Repairing a FileVault®-protected Home folder
Our new X-FAQ, "Repairing a FileVault-protected Home folder," addresses the repair of the encrypted disk images used as the Home folders of accounts protected by FileVault. In particular, it provides a detailed procedure for repairing encrypted Home folders under Mac OS X 10.5 Leopard as the procedure employed in earlier versions of Mac OS X does not work under Leopard.
2008.10.08 New X-FAQ: Shared printers cannot be seen on the local network
Our new X-FAQ, "Shared printers cannot be seen on the local network," addresses an issue where printers shared by a Mac running Mac OS X 10.5 Leopard cannot be seen by other Macs on the local network.
2008.10.04 New X-FAQ: Sparse Bundles Defined
Our latest X-FAQ, "Sparse bundles defined," provides a definition for this new disk image format introduced in Mac OS X 10.5 Leopard®.
2007.02.19 New X-FAQ: Optical media longevity
Our new "Optical media longevity" FAQ answers common questions concerning the life expectancy of optical media, how such is estimated, the reliability of manufacturers' estimates of longevity, and related issues such as the controversies concerning CD and DVD "rot."
2006.11.26 New X-FAQ: General FireWire® troubleshooting
Our latest X-FAQ, "General FireWire troubleshooting," provides advice on FireWire troubleshooting, with an emphasis on FireWire drives.
2006.11.16 New X-FAQ: Data corruption and loss: causes and avoidance
Our new X-FAQ, "Data corruption and loss: causes and avoidance," addresses the causes and strategies for avoiding problems such as corrupted preferences files, data corruption, damaged files, data loss, or files that suddenly "go missing."
2006.10.12 New X-FAQ: Troubleshooting shared library errors
Our latest X-FAQ, "Troubleshooting shared library errors," addresses the concept of shared libraries and how shared library errors may sometimes be corrected without reinstalling Mac OS X.
2006.09.29 New X-FAQ: Black rectangle after Mac OS X 10.4.8 Update
Our new X-FAQ, "Black rectangle appears after Mac OS X 10.4.8 Update," addresses a bug in the update where the preview rectangle option of the Zoom feature of Universal Access preferences may appear after installing the update.
2006.09.08 New X-FAQ: Computer Name screen saver anomaly
Our latest X-FAQ, "Computer Name screen saver appears as a folder," describes an apparent bug with the Computer Name screen saver and a workaround for such.
2006.07.16 New X-FAQ: Resetting your Mac's power-management chip
Our new X-FAQ, "Resetting the power-management chip in your Mac," provides links to instructions for resetting the SMC, SMU, PMU, and CUDA power-management chips in specific Mac models.
2006.03.26 New X-FAQ: Resetting Launch Services
Our latest X-FAQ, "Resetting Launch Services," addresses the issue of how to reset Launch Services, the Mac OS X facility employed to associate or bind documents with their default applications.
2006.03.08 New X-FAQ: Uninstalling the Front Row hack
A Web site published a hack for installing Apple Front Row on Macs that did not ship with Front Row installed. While the hack has been pulled from the Internet due to its violation of Apple's intellectual property rights, its author failed to provide any instructions for uninstalling the hack. Furthermore, recent Mac OS X updates have resulted in the hack causing a variety of problems.

To help you uninstall the Front Row hack, we have published our latest X-FAQ, "Uninstalling the Front Row hack."

2005.12.01 Announcing: Troubleshooting Mac OS X, Tiger® Edition
After months of work, Troubleshooting Mac OS X, Tiger Edition is here!

Covering Mac OS X 10.4 Tiger exclusively, the latest edition of Dr. Smoke's comprehensive troubleshooting e-book is packed with new and updated information, including a dozen new chapters, five new appendices, and dozens of high-resolution screen shots.

At over 600 pages, the price is a superb value at US$19.95 for a single-user license, with download following the approval of your secure credit-card payment.

You can also purchase Troubleshooting Mac OS X, Tiger Edition by secure credit-card payment for delivery on CD, or in a specially-priced combination of download and CD. Multi-user licenses are also available.

With the Holiday Season upon us, this is great time to buy extra copies on CD for your family and friends who are also using Mac OS X!

Click here to buy now or use the following links to learn more:

2005.07.22 New X-FAQ: Spyware legislation in the United States
Our latest X-FAQ, "Spyware legislation in the United States," discusses the issue of state and federal legislation addressing the scourge of spyware. While Mac users have generally been untouched by spyware, we see this as an important issue for Mac users due to its potential to impact both online business and the software industry.
2005.07.08 New X-FAQ solves problem from iCal® 2.0 bug
Our newest X-FAQ, "iCal events launched from Spotlight™ search results do not open in iCal," provides a solution to an unusual problem where iCal does not open events that are launched from Spotlight search results. The bug appears to have been fixed in iCal 2.0.1, distributed with Mac OS X 10.4.1, but side-effects of the bug can remain unless you follow the procedure specified in our X-FAQ.
2005.06.06 All X-FAQs updated for Mac OS X 10.4 Tiger®
We have completed a through review and update of our X-FAQs for Tiger. All X-FAQs which are applicable to Tiger have been updated to include Tiger-specific content.
2005.05.15 New X-FAQ: Stopping Spotlight Indexing
Our latest X-FAQ, "Stopping Spotlight Indexing," provides a brief tutorial about Spotlight, delineates some anomalies between the behavior of the Privacy tab in Spotlight preferences and the mdutil command, and provides our recommended approach for stopping Spotlight indexing.

Over the coming weeks, The X Lab will be updating our current FAQs for Tiger as well as adding new Tiger-specific FAQs.

2005.04.19 New X-FAQ: Installing software updates
Our new X-FAQ, "Installing software updates," outlines our recommended procedure for installing software updates, particularly Mac OS X Updates.
2005.04.03 New X-FAQ: Troubleshooting Startup and Login Items
Our latest X-FAQ, "Troubleshooting Startup and Login Items," provides a step-by-step procedure for resolving problems caused by Startup Items (Panther™) or Login Items (Jaguar), at both the user account and System levels.
2005.04.02 New X-FAQ: Taming secure.log
Our new X-FAQ, "Taming secure.log," provides advice on examining, deleting, and recreating secure.log, the Mac OS X log file for logging security-related messages.
2005.03.24 New X-FAQ: Sharing a FireWire drive between Mac and PC
Our latest X-FAQ, "Sharing a FireWire® drive between a Mac and a PC," addresses our recommended approaches to how to use a single FireWire drive with both a Mac running Mac OS X 10.3 Panther™ and a PC.
2005.02.05 New X-FAQs
We have published four new X-FAQs to help users of Mac OS X deal with some common problems that have been arising lately in a variety of online forums. Our new X-FAQs cover the following topics:
2004.12.29 New X-FAQ and Happy New Year!
Our new X-FAQ, "Maintaining Mac® OS X," shares another chapter from our book, Troubleshooting Mac OS X, as well as dispels some common myths as to what constitutes regular maintenance for Mac OS X.

We also want to wish our customers, and the many visitors to The X Lab, a safe, happy, healthy, and prosperous 2005. Happy New Year!

2004.12.08 New X-FAQ: Undoing Font Book
Our latest X-FAQ, "Undoing Font Book," provides step-by-step instructions for resolving a variety of common problems caused by the misuse of Font Book.
2004.11.15 New X-FAQ: Internet safety for children
Our new X-FAQ, "Internet safety for children," provides some basic information for parents interested in protecting their children while using the Internet.
2004.10.09 New X-FAQ: Recover from renaming your Home folder
Our new X-FAQ, "Recover from renaming your Home folder," shares a procedure we developed to help a user recover from renaming their Home folder and the apparent loss of all their preferences, Mail, pictures, music, and other critical data.
2004.08.15 New X-FAQ: The Repair functions of Disk Utility
Our latest X-FAQ, "The Repair functions of Disk Utility: what's it all about?", helps to demystify the Repair Disk and Repair Disk Permissions functions of Disk Utility in Mac OS X.
2004.08.01 New X-FAQ regarding Archive and Install
Our new X-FAQ, General advice on performing an Archive and Install, provides key information from the "Archive and Install" chapter of our book, Troubleshooting Mac OS X, Second Edition.
2004.07.27 New X-FAQ regarding a bug in Symantec LiveUpdate
Our new X-FAQ, Removing temporary files left by Symantec LiveUpdate, details a bug we have identified in the LiveUpdate® component of Symantec® Norton AntiVirus® for Macintosh® version 9 when used under Mac OS X 10.3 Panther™. This bug leaves temporary files on your system that can consume valuable disk space. Our FAQ includes step-by-step instructions for removing these files.
2004.07.26 Updated "Troubleshooting Help Viewer" FAQ
We have updated our Troubleshooting Help Viewer X-FAQ to address two newly-identified problems with Help Viewer:
  • A new cause for Help Viewer displaying Jaguar Help instead of Panther Help under Mac OS X 10.3 Panther.
  • A bug in Help Viewer that is the result of the Security Update 2004-05-24: Help for an application is not displayed if Help Viewer is already displaying Help for another application.
2004.07.20 New X-FAQ: Simulating Pop-up Windows in Mac OS X
Our latest X-FAQ, Simulating Pop-up Windows in Mac OS X, demonstrates how to obtain an effect in Mac OS X similar to the Pop-up Windows feature of Mac OS 9. A QuickTime® movie illustrates the process.
2004.06.28 New X-FAQ: Detecting and avoiding malware and spyware
We have published a new X-FAQ: Detecting and avoiding malware and spyware. This FAQ will help you detect and avoid the dual security threats of:
  • Malware: Applications that might do harm to your system.
  • Spyware: Applications that capture and disclose your personal information without your knowledge or approval.
2004.06.25 New X-FAQ: Default fonts and their locations in Panther.
We have added a new X-FAQ: Default fonts and their locations in Panther. This FAQ will help you determine where default fonts should be installed in case you move or remove Mac OS X fonts.
2004.05.21 New reader feedback, new X-FAQ
We have posted some of the superb feedback we are receiving from customers of Troubleshooting Mac OS X, Second Edition. Once again, it looks like Dr. Smoke's latest book is a hit!

We've added a new FAQ to the X-FAQs: Troubleshooting a failed indexing operation. This FAQ is from the book and addresses how to identify and resolve a situation where indexing fails when creating an index for use with Find by Content.

2004.05.10

Available Now: Troubleshooting Mac OS X, Second Edition

After months of work, Troubleshooting Mac OS X, Second Edition is now available!

Covering both Mac OS X 10.3 Panther and Mac OS X 10.2 Jaguar, the latest edition of Dr. Smoke's comprehensive troubleshooting e-book is packed with new and updated information, including 14 new chapters.

Almost 50% larger than the first edition, the price remains the same great value at US$15.00 for a single-user license, with download following the approval of your secure credit-card payment.

You can also purchase Troubleshooting Mac OS X, Second Edition by secure credit-card payment for delivery on CD, or in a specially-priced combination of download and CD. Multi-user licenses are also available.

Click here to learn more about Troubleshooting Mac OS X, Second Edition or click here to buy now.

2003.10.29

New FAQ: Examining Find in Panther

Dr. Smoke has closely analyzed the changes made to the Find function in Mac® OS X with the release of Mac OS X 10.3 Panther. The results of his analysis can be found in our new FAQ, Examining Find in Panther.

2003.10.04 Dr. Smoke interviewed by the "Mac Night Owl"

Gene Steinberg, Mac guru, author, and host of the Internet radio show "The Mac Night Owl LIVE" interviewed Dr. Smoke, author of Troubleshooting Mac OS X, on his 3 October 2003 show. You can listen to the interview here.

2003.09.29 More rave reviews for Troubleshooting Mac OS X

David Weeks of MyMac.com gave Troubleshooting Mac OS X their top rating: "5 out of 5."

Shane Petty of geek.com rated Troubleshooting Mac OS X a "Must Have."

Click here to learn more about Troubleshooting Mac OS X, or click here to buy now.

2003.09.24 New FAQ: Downgrading from the Mac OS X 10.2.8 Update

If you are having difficulties since installing the now-withdrawn Mac OS X 10.2.8 Update and wish to downgrade to Mac OS X 10.2.6, see our new FAQ for step-by-step instructions.

2003.09.05 Rave reviews for Troubleshooting Mac OS X

Feedback is arriving and customers are thrilled with Dr. Smoke's book, Troubleshooting Mac OS X:

  • "...outstanding and extremely well organized with hyperlinks to everything you can think of. "
  • "A fantastic reference."
  • "Easily the best OS X troubleshooting guide available today. Worth far more than the asking price."

Read more customer comments on our new Reader Feedback page.

You can purchase Dr. Smoke's book, Troubleshooting Mac OS X, online and securely by credit card.

A single-user license is just US$ 15.00 with download following the approval of your secure credit-card payment.

You can also purchase Troubleshooting Mac OS X by secure credit-card payment for delivery on CD, or in a specially-priced combination of download and CD.

Multi-user and Site licenses for Troubleshooting Mac OS X are also available.

Click here to learn more about Troubleshooting Mac OS X, or click here to buy now.

2003.08.09 Now available: Troubleshooting Mac OSX

It is here!

You can now purchase Dr. Smoke's book, Troubleshooting Mac OS X, online and securely by credit card.

A single-user license is just US$ 15.00 with download following the approval of your secure credit-card payment.

You can also purchase Troubleshooting Mac OS X by secure credit-card payment for delivery on CD, or in a specially-priced combination of download and CD.

Multi-user and Site licenses for Troubleshooting Mac OS X are also available.

Click here to learn more about Troubleshooting Mac OS X, or click here to buy now.

2003.08.03 New FAQ available
We have published our latest X-FAQ: Memory card reader unexpectedly ejects the media. If you use Flash memory cards, Smart Media cards, and the like and find your card reader or your Mac has suddenly developed a distaste for these devices, this FAQ may prove helpful.
2003.07.29 Things are happening at The X Lab!

Two quick items to report:

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